FAQs – Personalised Gifts
Introducing our FAQs (Frequently Asked Questions) section! As a personalised gifts shop, we understand that you may have some inquiries, and we want to ensure that you have all the information you need. Here, we have compiled a list of commonly asked questions about our products, services, and ordering process. If you don’t find the answer you’re looking for, our customer support team is always here to help. Let’s get started with some of the most frequently asked questions.
1. What kind of personalised gifts do we offer?
As a personalized gift shop, we offer a wide range of personalized presents for a variety of occasions and recipients. Items in our personalized gift selection include mugs, key chains, coasters, lunch boxes, chopping boards, and much more. Personalized presents are also available for weddings, birthdays, anniversaries, graduations, and other important occasions. We can also make personalized gifts with custom designs, quotes, and images.
2. Where is my order?
When your order has been shipped, you will receive an email with the shipping date, shipping method, and tracking number(s) for your package(s). For more information, you can reach us through through email at info@ukirkuantan.com.my or whatsapp us at 6011 5754 9323.
3. My order arrived damaged, incomplete, is faulty etc, please help!
As we are committed to ensuring that you receive your items in the best condition, all products are checked before dispatch. However, the product may be damaged in the process of delivery.
4. When will I get my order?
Estimated delivery time:
West Malaysia within 1-3 days,
East Malaysia within 3-6 days.
If your order hasn’t arrived within the estimated delivery times, please contact our support team at 6011 5754 9323.
5. Can I buy-in-store?
Yes, you may buy our personalized gifts in person at our real store in Kuantan, Pahang. Our store has a large selection of personalized presents for a variety of occasions and recipients, and our friendly staff will gladly assist you with your purchase.
6. Do you ship to my country?
Currently we only ship our items in Malaysia only.
However sometimes we are able to make exemptions, please email us at info@ukirkuantan.com.my.
7. I would like to send as a gift, Can I request gift wrapping service?
Yes, just leave us a note when you check out if you need extra services or if you have any specific requests related to personalized gifts.
8. More questions?
If you have more questions about Personalised Gifts , please contact us by email at info@ukirkuantan.com.my or whatsapp us 6011 5754 9323. We will reply you shortly.